Frequently Asked Questions About AllCare Primary & Immediate Care

Find answers to commonly asked questions about scheduling appointments, primary care, urgent care, and more in our comprehensive FAQ section. Browse through the following list to gain valuable insights and information about our services, policies, and procedures.

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How can I schedule an appointment with AllCare Primary & Immediate Care?

You can schedule an appointment with AllCare Primary & Immediate Care by visiting our website and using our online appointment scheduler. You can schedule an appointment at your closest AllCare Primary & Immediate Care location with a specific provider, or by selecting the first available appointment.

How far in advance can I schedule an appointment with AllCare Primary & Immediate Care?

You can typically schedule an appointment with AllCare Primary & Immediate Care several months in advance, depending on the availability of our providers.

You can typically schedule an appointment with AllCare Primary & Immediate Care several months in advance, depending on the availability of our providers.

What should I do if I need to reschedule or cancel my appointment?

If you need to reschedule or cancel your appointment, please contact the location you scheduled at as soon as possible to make the necessary changes.

How long does a typical primary care appointment last?

A typical primary care appointment at AllCare Primary & Immediate Care lasts approximately 30 minutes to 1 hour, depending on the nature of your visit and the services needed.

What should I bring with me to my primary care appointment?

Please bring your photo ID, insurance information, and any relevant medical records or documentation to your primary care appointment.

Can I request a specific primary care physician when scheduling an appointment?

Yes, you can request a specific primary care physician when scheduling your appointment. We will do our best to accommodate your request based on availability.

Are there any specific requirements for scheduling an immediate care visit?

There are no specific requirements for scheduling an urgent care visit at AllCare Primary & Immediate Care. You can simply walk in or use our online appointment scheduler to secure a same-day appointment.

Can I walk in for immediate care without an appointment?

Yes, AllCare Primary & Immediate Care welcomes walk-in patients for urgent care. While appointments are not required, they can help reduce your waiting time.

What types of illnesses and injuries can be treated at AllCare Primary & Immediate Care's immediate care centers?

AllCare Primary & Immediate Care’s immediate care centers are equipped to handle a wide range of non-life-threatening illnesses, minor injuries, infections, and common medical conditions. This includes flu symptoms, minor cuts and burns, sprains, colds, and more.

How long can I expect to wait at an immediate care center before being seen by a healthcare provider?

Wait times at AllCare Primary & Immediate Care’s immediate care centers may vary depending on the number of patients being treated. However, we strive to minimize waiting times and ensure that you receive timely care.

Can I schedule a telehealth appointment for primary care or immediate care services?

Yes, AllCare Primary & Immediate Care offers telehealth appointments for primary care and certain urgent care services. This convenient option allows you to consult with a healthcare provider remotely from the comfort of your own home.

Does AllCare Primary & Immediate Care Accept Insurance?

Yes, AllCare Primary & Immediate Care accepts a wide range of insurance plans. Please contact our office or check our website for a list of accepted insurance providers.

Are there self-pay rates available for those without insurance?

Yes, AllCare Primary & Immediate Care offers self-pay rates for patients without insurance. Our self-pay options provide accessible primary and urgent care services for those who may not have insurance coverage. Please contact our office for more information about our self-pay rates and payment options.

How do I get connected to my virtual visit?

iPhone Users 

Before Your Visit 

  • Use Safari, Chrome, or Firefox
  • Test your device using the Device Check link

What to do: 

  • You will receive a Device Check link in your appointment confirmation email.
  • This quick test will confirm that your browser, camera, and microphone are working  correctly.
  • You can also use the link anytime here:

https://telehealth.px.athena.io/device-check/ 

  • The Device Check page includes a helpful FAQ section with answers to common  questions.

Completing this step ensures you’re ready for a smooth and successful visit!

Common Issues 

  • Select Allow when asked to use camera or microphone
  • Check Safari or Chrome settings if audio or video does not work
  • Refresh the page to rejoin the visit

Android Users

Before Your Visit 

  • Use Google Chrome or Samsung Internet • Test your device using the Device Check link: What to do: 
  • You will receive a Device Check link in your appointment confirmation email.
  • This quick test will confirm that your browser, camera, and microphone are working  correctly.
  • You can also use the link anytime here:

https://telehealth.px.athena.io/device-check/ 

  • The Device Check page includes a helpful FAQ section with answers to common  questions.

Completing this step ensures you’re ready for a smooth and successful visit!

Common Issues 

  • Tap Allow when asked to use camera or microphone
  • Check phone volume and disconnect Bluetooth devices
  • Refresh the page or reopen your appointment link

If you need help, please contact your AllCare Primary & Immediate Care office.

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